What Makes VELA NOVA Candles Unique?

VELA NOVA candles go beyond traditional scents—they’re journeys through time, crafted to inspire and transform. Each candle, with its bespoke fragrance and Memories of the Future theme, turns your space into a sanctuary of imagination and reflection. Drawing from humanity’s quest for the stars, each vessel serves as a capsule where dreams and possibilities converge.

Explore what makes us unique in The Art of VELA NOVA

What Makes VELA NOVA Fragrances Distinct?

Every VELA NOVA fragrance is a bespoke creation, developed by master perfumers to tell a unique story—bridging nostalgia with new discoveries. Using the finest ingredients and premium oil concentrations, each scent unfolds through layered notes: vibrant top notes awaken the senses, followed by rich, lingering base notes. Each VELA NOVA candle enhances your space with refined aromas, balancing where you’ve been with where you’re going, elevating each moment into a sensory journey.

How Are VELA NOVA Vessels Designed?

VELA NOVA vessels reflect a fusion of luxury, innovation, and purpose, crafted exclusively for our brand. Inspired by the sleek capsules traversing space, each crystal-clear vessel features beveled fins that beautifully capture and reflect light. Formed through modern molded glass techniques and hand-finished by skilled artisans, every vessel holds a touch of individuality—becoming a timeless keepsake that resonates with stories of wonder and connection.

What Sets VELA NOVA’s Vessel Colors Apart?

Our vessels are adorned with custom iridescent pigments derived from organic minerals, creating a stunning prismatic effect. As light shifts, hues move from warm golds to ethereal blues, offering a celestial depth that transforms each vessel into a sophisticated visual experience that enhances any space.

How Does The Dome Lid Enhance The VELA NOVA Experience?

The dome lid is designed as a guardian of fragrance, preserving the candle’s delicate layers between each burn. By covering the candle after use, the dome lid ensures that each relighting remains fresh and captivating, offering a luxurious experience with every use.

Can VELA NOVA Vessels Be Repurposed?

Absolutely! Once the candle has completed its burn, its story can continue. The enduring design of VELA NOVA vessels makes them ideal as chic decor pieces or storage containers, adding elegance long after the original flame fades.

How Long Do VELA NOVA Candles Burn?

Each VELA NOVA candle is crafted to create an elegant, lasting presence that fills your space without overpowering it. Using premium ingredients, our candles deliver a refined fragrance throw and radiant glow, designed for different setting.

How Can I Maximize The Burn Time Of My VELA NOVA Candle?

To extend your candle’s life, let the wax pool to the edges on the first burn, creating a 'memory burn' for an even melt. Trim the wick to ¼ inch before each use, and allow the candle to burn for 2-4 hours for optimal fragrance. For more tips, visit Candle Care.

Why Is Trimming The Wick Important?

Trimming the wick to ¼ inch before each burn keeps the flame steady, reduces smoke, and prevents 'mushrooming.' This simple step ensures a clean, even burn while enhancing the fragrance and prolonging your candle’s life.

How Do I Correct Tunneling If It Starts?

If tunneling occurs, allow the candle to burn until the wax melts evenly across the surface. For more severe tunneling, gently warm the vessel’s sides or use a foil wrap to even the wax. To prevent tunneling, ensure the first burn reaches the edges and trim the wick before each use.

How Long Should I Burn My VELA NOVA Candle At A Time?

For optimal performance, burn your candle for 2–4 hours per session. This allows the wax to melt evenly and disperses fragrance throughout your space. Avoid short burns to prevent tunneling.

Can I Extinguish My Candle Without Blowing It Out?

Yes, you can gently snuff out your candle using a wick dipper or snuffer. This method preserves the fragrance and keeps the wick intact for a cleaner burn.

How Do I Make The Most Of My Candle’s Beautiful Scent?

Place your candle in a draft-free area to allow the fragrance to naturally envelop your space. Between burns, cover the candle with its dome lid to preserve the scent.

Are VELA NOVA Candles Safe To Use In My Home?

Yes, VELA NOVA candles are designed with your safety in mind. Our clean-burning soy wax blend and all-natural wicks are free from harmful chemicals like phthalates, parabens, and lead, offering a luxurious fragrance with peace of mind.

Why Is There Wax Left In The Vessel After My Candle Has Burned?

It’s normal for a small amount of wax to remain at the bottom once your candle has finished burning. Discontinue use when about ½ inch of wax is left to prevent overheating, preserving the vessel for future use.

Can I Relight My Candle Immediately After Extinguishing It?

For best results, let the candle cool for at least an hour before relighting, allowing the wax to settle and the wick to stay strong.

How Do I Clean Out My Vessel Once The Candle Has Finished Burning?

To clean out your VELA NOVA vessel, place it in the freezer for a few hours after it has cooled completely. The remaining wax will pop out easily. Rinse with warm, soapy water, and repurpose it as a decor piece or storage container.

What’s Special About VELA NOVA’s Presentation Box?

VELA NOVA packaging embodies modern elegance with its velvety soft-touch box and sleek, stylish design. Each candle arrives gift-ready, adding to the luxury of your experience.

How Does VELA NOVA Ensure That Vessels Arrive Safely?

At VELA NOVA, great care is taken to ensure your candle arrives in perfect condition. Each vessel is protected by a custom-engineered support structure, underscoring our dedication to luxury in every detail.

Can I Gift A VELA NOVA Candle Without Additional Wrapping?

Absolutely! Our packaging is as luxurious as it is practical. Its sleek design makes it ready to gift right out of the box, with no extra wrapping needed.

Is VELA NOVA’s Packaging Eco-Friendly?

Yes. Crafted from 100% recyclable materials, our packaging is designed to minimize environmental impact without sacrificing style. Each detail balances luxury and responsibility.

Can The Packaging Be Reused?

Though not a hard box, our packaging is thoughtfully designed for repurposing. Its modern aesthetic allows it to live on as a chic storage or keepsake container.

How Long Does Shipping Take For VELA NOVA Candles?

Standard shipping within the continental U.S. takes 3–5 business days. For those eager to immerse themselves in the VELA NOVA experience even sooner, we offer expedited options to ensure your candle arrives with the same luxury and care. For more details, visit Shipping & Delivery.

Do You Offer International Shipping?

Currently, we ship exclusively within the U.S., but we’re excited to offer the VELA NOVA experience to international customers soon. Stay tuned as we expand our global reach.

How Do I Track My Order?

After your order is processed, you’ll receive a confirmation email with tracking details so you can follow the journey of your VELA NOVA candle to your home.

What Should I Do If My Package Arrives Damaged?

If your VELA NOVA candle arrives less than perfect, rest assured we’ll take care of it promptly. Contact our customer service team, and we’ll swiftly resolve the issue. For more details, visit Returns & Refunds.

Can I Change My Shipping Address After Placing An Order?

Before completing your purchase, please review your details carefully. Once your order is processed and on its way, changes to the delivery address won’t be possible.

Do You Offer Gift Wrapping Or Special Packaging Options?

We don’t offer additional gift wrapping because each VELA NOVA candle arrives in velvety soft-touch packaging, beautifully designed, and gift-ready for any occasion. No extra wrapping is needed.

Are There Any Shipping Fees For Returns?

If you’ve changed your mind, return shipping will be deducted from your refund when we provide a label. If your candle arrives broken or defective, return shipping is on us—simply contact our support team, and we’ll handle the rest.

What Should I Do If My Package Is Delayed?

You can track your package using the tracking details provided. If it’s delayed, contact our customer service team for assistance, and we’ll work to resolve the issue.

Can I Cancel My Order After It’s Been Placed?

Because we ship your order quickly, we’re unable to cancel or modify it once it's placed. However, if you no longer need the product, you may initiate a return once it arrives.

What Is Vela Nova’s Return Policy?

Your satisfaction is our priority at VELA NOVA. If you’re not completely delighted with your purchase, you may return unused candles in their original packaging within 30 days for a full refund. For complete details regarding returns, refunds, and our terms, please visit Terms & Conditions.

Will I Receive A Full Refund For Returned Items?

Yes, we offer a full refund for items returned in their original, unused condition within 30 days. Please note return shipping fees are typically the customer's responsibility unless the product is defective. We’re here to make the process seamless, ensuring your VELA NOVA experience is exceptional from start to finish.

How Do I Initiate A Return?

To initiate a return, contact our customer service team with your order number and reason for return. We’ll provide return authorization and detailed instructions to ensure a smooth process.

How Long Does It Take To Process A Refund?

Refunds are processed within 5–7 business days after receiving the returned item. We’ll send a confirmation email once your refund is issued.

Can I Return A Candle That Has Been Used?

We can only accept returns of candles that are unused and in their original condition. For safety and hygiene reasons, used candles are not eligible for return.

What If I Receive The Wrong Product?

If you’ve received the wrong product, contact us right away. We’ll promptly ship the correct item and provide instructions for returning the incorrect one.

Are There Any Restocking Fees For Returns?

No restocking fees apply if the product is returned in its original condition within the return window.

Can I Exchange An Item Instead Of Returning It?

At this time, we do not offer exchanges. If you’d prefer a different product, we recommend returning the original item and placing a new order.

How Can I Get Assistance If I Have Questions About My Return?

If you have any questions about your return, our customer service team is here to assist and ensure a seamless process.