- WELCOME TO VELA NOVA
- PERSONAL INFORMATION WE COLLECT
- Device Information When you visit our Site, we automatically collect details such as your web browser, IP address, and time zone. This allows us to customize your experience and provide you with smooth interactions tailored to your preferences. We use:
- Order Information When you make a purchase, we collect details like your name, address, and payment information. This ensures we can process your order and get it safely to your doorstep. See more about our process in Returns & Refunds.
- Voluntary Information Whether you reach out for support, sign up for our newsletter, or explore our collections, you may share additional details with us. We use this information to stay connected and provide you with updates that matter most.
- HOW WE USE YOUR PERSONAL INFORMATION
- SHARING YOUR PERSONAL INFORMATION
- DATA TRANSFERS AND INTERNATIONAL COMPLIANCE
- COOKIE INFORMATION
- YOUR RIGHTS
- DATA RETENTION
- MINORS
- CHANGES TO THIS PRIVACY POLICY
- CONTACT US
- QUICK LINKS For more information, please visit:
- ADDITIONAL RESOURCES For further reading on data protection and privacy regulations, explore these essential resources:
Effective Date: October 31, 2024
VELA NOVA GmbH ("we," "our," or "us") values your trust, and we’re committed to keeping your privacy secure. This Privacy Policy details how we and our trusted partners collect, use, and safeguard your information when you visit velanovafragrance.com, interact with us, or make a purchase. We comply with the highest standards, including the Swiss Federal Act on Data Protection FADP, GDPR, and CCPA, ensuring that your data remains safe, secure, and handled with transparency. This policy was updated as of October 15, 2024, and by using our site, you agree to our latest terms and our Terms & Conditions
We collect information to create a seamless, personalized experience for you:
Cookies: These enrich your experience by tracking your preferences. You may manage cookies through our cookie consent banner, but disabling them might limit certain features.
Log Files: These help us understand how you navigate our Site, from the pages you view to your browser type, so we can continuously improve.
Web Beacons, Tags, and Pixels: These allow us to see how you interact with our content, enabling a more curated experience for you.
We use your information to make sure your experience with VELA NOVA is smooth and enjoyable:
Tailored Services: Ensuring your orders are handled with care and precision.
Enhanced Communication: Keeping you updated about your orders, special offers, or any queries.
Personalized Recommendations: We curate product suggestions that match your style and preferences.
Site Optimization & Security: Your feedback and interactions help us improve your experience.
Compliance: To keep your data safe, follow the best practices outlined in the FADP, GDPR, and CCPA.
With your permission, we also send updates that make your journey with us even more special. To change your preferences, simply click ‘unsubscribe’ or contact us at VELA NOVA Support.
Your trust is paramount to us. We do not sell or rent your information. In some instances, we share your data with:
Trusted partners: From shipping companies to payment processors, we work with those who uphold the same commitment to security.
Advertising partners: To offer you tailored ads, but only with your explicit consent.
Legal authorities: If required by law under the FADP, GDPR, and CCPA.
For example, Shopify helps us process your orders efficiently. You can review their privacy practices here: Shopify Privacy Policy.
We also use Google Analytics to enhance your experience. Learn more: Google’s Privacy Policy.
We protect your data across borders using recognized safeguards, such as Standard Contractual Clauses (SCCs), as outlined in GDPR Articles 44-50. We adhere to CCPA standards for U.S. residents, ensuring transparency and fairness in handling your information.
Our cookies make your browsing smoother, offering you a tailored shopping experience. You can adjust cookie settings in your browser or our cookie consent banner. For EU and Swiss residents, you’ll find options aligned with GDPR and Swiss data protection standards.
We believe you should be in control of your information. Depending on your location, you have specific rights:
EU and Swiss Residents: You can access, correct, or delete your data under the GDPR and FADP.
U.S. Residents: Request access to data or deletion under the CCPA.
To exercise your rights, reach out to VELA NOVA Support.
We will keep your information only as long as necessary. For marketing purposes, we retain your email for up to 3 years unless you request deletion sooner. Reach out anytime, and we’ll take care of it.
Our services are not intended for children under 16. If we’ve inadvertently collected data from a minor, please contact us, and we’ll delete it promptly.
We keep this policy up to date to reflect changes. Any updates will be posted here with an effective date. We’ll notify you directly when there are significant changes.
If you have questions or need assistance regarding your privacy, contact us at:
VELA NOVA GmbH
Platz 3, CH-6039
Root D4, Luzern, Switzerland
Email: support@vela-nova.com
