- WELCOME TO VELA NOVA GmbH
- OWNERSHIP AND OPERATION OF THE SITE
- CHANGES TO TERMS OF USE
- PRODUCT DISCLAIMER
- AGE VERIFICATION
- INTELLECTUAL PROPERTY AND IMAGE USAGE
- USER RESPONSIBILITIES AND SITE USAGE
- USER-GENERATED CONTENT
- EXTERNAL LINKS
- DATA PROTECTION COMPLIANCE (GDPR, CCPA, FADP)
- GDPR (EU/EEA Residents)
- CCPA (California Residents)
- FADP (Swiss Residents)
- VELA NOVA GmbH Data Protection Team
- LIMITATION OF LIABILITY
- DISCLAIMER OF WARRANTIES
- DISPUTE RESOLUTION AND GOVERNING LAW
- CONTACT INFORMATION For any questions, concerns, or requests regarding these Terms & Conditions, please contact us at:
- VELA NOVA GmbH Data Protection Team
- QUICK LINKS For more information, please visit:
- ADDITIONAL RESOURCES For further reading on data protection and privacy regulations, explore these essential resources:
- CHANGES TO THESE TERMS
Your journey is filled with endless possibilities, and we’re privileged to guide you through it. At VELA NOVA, we craft luxurious, one-of-a-kind experiences that begin from the moment you visit our website. To ensure a seamless experience, we invite you to explore our guidelines. For more insight into our artistry, discover The Art of VELA NOVA, where craftsmanship meets innovation.
This website (the "Site") is owned by VELA NOVA GmbH and operated by VELA NOVA LLC on behalf of VELA NOVA GmbH, ensuring compliance with luxury e-commerce standards under Swiss and U.S. governing laws. All the content you encounter here—from breathtaking imagery to curated text, designs, and audiovisual materials—is protected under intellectual property laws. By using this Site, you agree to honor our creative vision and adhere to these Terms & Conditions.
We evolve to bring you the finest luxury experiences, which means these Terms & Conditions may be updated periodically. Any revisions will be posted here, and your continued use of the Site signifies your acceptance of the updated terms. We encourage you to revisit this page periodically to stay informed.
Our bespoke luxury candles are crafted with the utmost care and precision. However, as with all handcrafted products, they have not been evaluated by the Food and Drug Administration (FDA). They are not intended to diagnose, treat, cure, or prevent any medical condition. If you have any concerns or conditions, please consult a healthcare professional. For more information on our data handling and product compliance, refer to our Privacy Policy. This disclaimer is in accordance with the Federal Food, Drug, and Cosmetic Act.
Our collections are curated for those who appreciate the art of luxury and refined experiences. To place an order or explore certain sections of our Site, you must be at least 18 years old. By continuing, you confirm that you meet this requirement.
All content on this Site—including text, images, designs, logos, and audiovisual materials—is protected under U.S., Swiss, and international copyright laws. While some images may be licensed from third-party sources, all are subject to copyright protection. Unauthorized reproduction, distribution, or modification of any content from this Site is strictly prohibited.
We invite you to explore the VELA NOVA experience and enjoy our products responsibly. By accessing and using our Site, you agree to the following guidelines:
Respectful Use: Please refrain from engaging in unlawful activities, sending unsolicited messages, or misusing the Site’s content.
Integrity: Ensure that your interactions, such as reviews or comments, align with our standard of elegance and sophistication.
Compliance with Laws: Use the Site in a manner that adheres to applicable laws and regulations in your jurisdiction.
Third-Party Providers: Some services on our Site, such as payment processing and shipping, are handled by trusted third-party providers. By using our Site, you also agree to comply with their terms and conditions where applicable.
Our website uses cookies to enhance user experience, as outlined in our Privacy Policy.
Our goal is to provide a secure, refined online space where you can enjoy a seamless shopping experience. Your responsible use helps us maintain this standard.
At VELA NOVA, we value your input, and when you share content on our Site—whether reviews or other submissions—you permit us to feature your content in marketing or promotional materials. Rest assured, we will always respect the integrity of your contributions and acknowledge that they do not infringe on any third-party rights.
While our Site may occasionally link to third-party websites for your convenience, VELA NOVA is not responsible for the content or policies of those external sites. For more information about data protection, you can refer to the following external resources:
At VELA NOVA GmbH, your privacy is paramount. We comply with the highest standards in international data protection regulations, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Swiss Federal Act on Data Protection (FADP).
Right of Access: You may request access to your personal data.
Right to Rectification: You can correct any inaccurate information.
Right to Erasure: Request the deletion of your data, subject to certain exceptions.
Right to Restriction: Limit how your data is processed.
Right to Data Portability: Receive your data in a portable format.
Right to Object: Opt-out of specific processing activities.
Right to Know: Discover what personal data we collect and why.
Right to Deletion: Request that we delete your personal data.
Right to Opt-Out: We do not sell personal data, but you can opt out of future policy changes.
Right to Non-Discrimination: We will never penalize you for exercising your rights.
Right of Access: You can access your personal data at any time.
Right to Rectification: Request corrections to your data.
Right to Erasure: Ask for your personal data to be deleted.
Right to Object: Object to certain data processing activities.
For more information or to exercise your rights, please contact our Data Protection Team at VELA NOVA Support or write to us at:
Platz 3. 6039 Root D4, Luzern CH Switzerland
Email: support@vela-nova.com
At VELA NOVA, we are committed to offering exceptional products and experiences. While we strive to provide flawless service, certain limitations are necessary to ensure clarity and fairness:
Service Availability:While we strive to maintain uninterrupted access to our website, occasional disruptions may occur due to technical issues, maintenance, or other unforeseen circumstances. We thank you for your patience and understanding in such instances.
Product Liability: Our innovatively crafted candles are designed to elevate your space and moments. However, all products are provided “as is” without warranties of any kind, express or implied. To the fullest extent permitted by law, VELA NOVA GmbH and its affiliates, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use, misuse, or inability to use our products. This includes, but is not limited to, damages for personal injury, property damage, loss of data, or financial losses, even if we have been advised of the possibility of such damages.
VELA NOVA’s total liability for any claim arising from or related to the use of its products is limited to the purchase price paid by the customer for the product in question.
For information about how we collect, use, and protect your data, please refer to our Privacy Policy.
Claim Limits: Any legal claim or action against VELA NOVA GmbH must be filed within one (1) year of the event that caused the issue. Claims will be limited to the purchase price of the product in question.
Force Majeure:VELA NOVA GmbH shall not be held responsible for any failure to fulfill its obligations under these Terms & Conditions due to circumstances beyond its reasonable control. These include, but are not limited to, acts of God, war, terrorism, embargoes, natural disasters, pandemics, or governmental actions.
By continuing to use our Site and products, you accept these terms and acknowledge our commitment to delivering a seamless, elevated experience tailored to your needs.
THE INFORMATION ON THIS SITE IS PROVIDED "AS IS." VELA NOVA GMBH MAKES NO WARRANTIES, EITHER EXPRESS OR IMPLIED, REGARDING THE ACCURACY OR SUITABILITY OF ANY INFORMATION PROVIDED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. USE OF THE SITE IS AT YOUR OWN RISK.
At VELA NOVA, your satisfaction is our top priority, and we hope to resolve any concerns that may arise fairly and transparently. In the rare event that an issue can't be resolved directly with us, we have a clear process in place:
Step 1: Mediation: If something goes wrong, we encourage you to contact us first. We’re confident that most matters can be settled quickly and amicably. Should a formal dispute arise, we suggest mediation as the first step. Mediation is a collaborative process where both parties work together with a neutral third party to find a resolution.
Step 2: Arbitration: If mediation does not resolve the dispute, we’ll proceed with arbitration in accordance with the rules of JAMS in Phoenix, Arizona. Both parties will be responsible for their own legal costs.
Governing Law: Depending on your location and transaction, this agreement is governed by the laws of Switzerland and the State of Arizona.
By using our Site and engaging with VELA NOVA, you agree to this dispute resolution process.
Platz 3. 6039 Root D4, Luzern CH Switzerland
Email: support@vela-nova.com
We reserve the right to update these terms and conditions as needed to reflect changes in operations or legal requirements. Your continued use of our Site signifies acceptance of these terms.
