- EFFORTLESS SHIPPING MADE SIMPLE
- Where Does Vela Nova Ship?
- How Long Does It Take To Process My Order?
- What Shipping Options Are Available?
- REAL-TIME TRACKING & EXPERT CARE
- Do You Offer Tracking For My Order?
- How Are Multiple Item Orders Handled?
- Will I Need To Sign For My Delivery?
- SIGNATURE PACKAGING WITH A SUSTAINABLE TOUCH
- How Are Candles Safely Packaged For Shipping?
- What Are Vela Nova’s Eco-Conscious Efforts?
- PERSONALIZED SUPPORT & SMOOTH RETURNS
- What Should I Do If My Candle Arrives Damaged Or Incorrect?
- Can I Change The Delivery Address After My Order Has Been Shipped?
- Do You Offer Free Shipping?
- ENSURING A FLAWLESS JOURNEY TOGETHER
- QUICK LINKS For more information, please visit:
At VELA NOVA, we combine luxury with seamless service, ensuring every detail of your experience feels effortless. Below, you’ll find answers to the most important shipping questions to help guide your purchase. For more about our brand’s commitment to quality and craftsmanship, discover The Art of VELA NOVA.
We currently ship exclusively within the United States. As we grow, we’ll offer international shipping. Be the first to know by signing up for VELA NOVA Updates.
Each order is carefully handled. Orders typically process within 1-2 business days (Monday through Friday, excluding holidays). You'll receive tracking info as soon as your candle is on its way.
Choose the delivery option that works best for you:
Standard Delivery: 3-5 business days
Expedited Delivery: 2-3 business days
Next-Day Delivery: Next business day for orders placed before 12 PM (EST)
Absolutely. We’ll keep you updated with tracking details via email once your candle is on its way, so you’ll know exactly where it is and when to expect it.
We do our best to ship everything together. If items are shipped separately, you’ll receive tracking details for each package.
For your peace of mind, we may ask for a signature on high-value orders to make sure your candle arrives safely in your hands.
Your candle is housed in a sleek, soft-touch presentation box, perfectly designed to protect the glass vessel during shipping. Inside, a custom-engineered support structure cradles the glass, ensuring it arrives safely and ready to gift—no additional wrapping needed.
At VELA NOVA, we’re committed to reducing our environmental impact while maintaining premium quality. Our packaging uses eco-conscious, recyclable materials, blending sustainability with luxury. For more about our eco-conscious efforts, explore FAQ.
If your candle isn’t just right when it arrives, simply reach out to VELA NOVA Support within 48 hours of delivery. We’ll quickly arrange a replacement or refund, as covered in our Returns & Refunds policy—we’re here to make things right.
Please double-check your shipping details at checkout. Changes to the delivery address cannot be made once your order has been processed and shipped.
While we don’t offer complimentary shipping at the moment, we make sure to provide fair shipping rates based on your location and the delivery option you choose. These rates are shown at checkout to keep everything clear and simple.
Shipping Address Accuracy: Please double-check your shipping address at checkout to ensure it’s correct. Once your order is processed, we won’t be able to make changes. If the delivery is delayed or returned due to an incorrect or incomplete address, additional shipping fees may apply.
Tracking: We’ll email you tracking details once your order ships. Make sure to keep an eye on it, so you know exactly when your candle will arrive. For high-value items, a signature might be required to ensure your candle arrives safely in your hands.
